Bug report template

**Title**: {{One-line summary. Verb + object + condition. Not "doesn't work".}}

**Severity**: Critical / High / Medium / Low
**Priority**: P0 / P1 / P2 / P3

## Environment

- **Build / version**: {{e.g. 2.6.3, build #1842}}
- **Browser / device**: {{Chrome 131 on macOS 15.5 / Samsung Galaxy A15 Android 14}}
- **Environment**: {{prod / pre-prod / staging / dev}}
- **User account**: {{role + factory id, never a real customer email}}
- **Date / time first observed**: {{ISO 8601 with timezone}}

## Steps to reproduce

1. {{Specific action}}
2. {{Specific action}}
3. {{Specific action}}

## Expected result

{{What should happen, with the source: spec section, design comp, business rule.}}

## Actual result

{{What actually happened, with the specific error text or screenshot.}}

## Reproducibility

- Reproducible every time / sometimes / once
- Frequency: {{1/1, 3/10, etc.}}

## Attachments

- Screenshot: {{filename or URL}}
- Video: {{URL}}
- Network HAR: {{filename}}
- Console log: {{filename}}
- Server log link: {{URL with timestamp filter}}
- Test data used: {{factory call or JSON}}

## Workaround (if any)

{{What lets the user proceed in the meantime}}

## Suspected scope

{{Which user segments are affected. Do not guess; cite data.}}

Placeholders like {{...}} mark fields you replace. Everything else is structure you keep.

**Title**: Coupon FRESH50 applies on non-eligible category "personal care" reducing total by 50%

**Severity**: High
**Priority**: P0

## Environment

- **Build / version**: 4.7.2, build #2941
- **Browser / device**: Chrome 131.0.6778.85 on Android 14, OnePlus Nord CE 3
- **Environment**: pre-prod (https://pp.swiggy-clone.local)
- **User account**: [email protected] (role: regular, KYC verified)
- **Date / time first observed**: 2026-06-19 14:32 IST

## Steps to reproduce

1. Open the app, login as the user above
2. Search for "Dettol soap" (category: personal care)
3. Add 1 unit to cart (subtotal: ₹ 200)
4. Apply coupon code FRESH50
5. Observe the cart total

## Expected result

Per the coupon engine spec (Confluence / pricing-rules-v3 §2.4), FRESH50 is restricted to category=fresh-fruits-and-vegetables. The apply call should return error_code=COUPON_NOT_VALID_FOR_ITEMS with HTTP 400. The cart total should remain ₹ 200.

## Actual result

The apply call returns HTTP 200 with the coupon attached. Cart total drops to ₹ 100. Discount line shows "-₹ 100 FRESH50 (50% off)".

## Reproducibility

Reproducible every time. 5/5 on three test accounts.

## Attachments

- Screenshot: bug-COUPON-422-cart.png (attached)
- Video: drive.upcode.in/bugs/422-coupon-bypass.mp4
- Network HAR: bug-422.har (attached, see POST /v1/cart/coupons/apply)
- Server log link: kibana.upcode.in/?query=trace=8f3d2a1c&from=2026-06-19T14:30
- Test data used: factory.make_cart(items=[{"sku":"DET-001","cat":"personal-care"}])

## Workaround (if any)

None. The discount is applied silently; merchant pays out.

## Suspected scope

All personal-care SKUs (~2800 items). Based on a sample of 20 random personal-care SKUs run through the same test, all 20 accept FRESH50. Estimated GMV at risk per day: ₹ 1.2 lakh.

Common mistakes

• ›Title is verb + object + condition. Not "broken", not "doesn't work", not "issue".
• ›Severity is impact on the system. Priority is urgency of fix. Decoupling them is the point of having two fields.
• ›Repro steps are numbered, one action per step. No assertions inside steps.
• ›Attach a video for any UI bug. Screenshots lose temporal context.
• ›If you cannot reproduce after three attempts, file it as intermittent and bracket the trigger you have.